Return and Shipping Policy
Return Policy
This Return Policy is subject to and includes the Terms & Conditions of the website.
14 Day Return Policy
I Want Floor® values the importance of choosing the right product for your project. If you find yourself dissatisfied with your online purchase, you can simply return the merchandise to one of the I Want Floor®within 14 days of purchase, as long as you have a valid sales receipt. We will gladly refund your purchase. Please note that we reserve the right to impose restrictions or deny returns or exchanges. Additionally, refer to the section below for details on the original packaging requirement for returns in specific markets.
After 14 days from the date of purchase, I Want Floor® does not accept returns.Returns without a valid receipt will not be processed. Please be aware that all return requests are subject to a system verification process before approval can be granted.
If your return has received approval, it is crucial to emphasize that all items must remain undamaged and, in a condition, suitable for resale.Returns made within 14 days of the initial purchase will be refunded using the same payment method from your original purchase.
Installation and Return Policy
Once a product has been installed, it becomes non-returnable and is ineligible for exchange or return under any circumstances. Claims related to damage or shortages must be reported immediately upon receiving the product.I Want Floor®cannot be held liable for product defects, damage, property damage, or lost labor costs resulting from improper installation. It is essential to thoroughly inspect all items before installation because using them constitutes acceptance.
Shipping Policy
I Want Floor® is delighted to provide various delivery choices for your order. Please note that all deliveries are carried out by third-party carriers and not byI Want Floor®.
Special Order and Custom Order
I Want Floor® does not accept any cancellation of special orders as they are custom-made exclusively for the customer. Additionally, please be aware that there are no returns or refunds associated with these orders unless it is damaged or defective.
Damaged Shipments
Under any circumstance, if you choose to refuse a shipment, I Want Floor® will assess and charge all applicable shipping fees as part of the return process. Email customer service at info@iwantfloor.com if you need assistance with that matter.
Lost Shipments
In the event of a shipment being lost in transit, please reach out to the freight company responsible for your delivery. They are the primary source of information and assistance regarding any delivery-relatedconcerns.
Return Shipments
Customer assumes full responsibility for all outbound and return shipping expenses as well as embrace storage and reconsignment costs after the order has been loaded and is in route to the shipping address. In the event of a return, any supplementary shipping expenses will be deducted from the refund.
NOTE: Deliveries should not be declined under any circumstances. I Want Floor® shall not be held accountable for any additional freight fees arising from the return and subsequent redelivery of the product.
To maintain this level of service, I Want Floor® would like to kindly inform you that certain scenarios, which may cause delays and additional expenses, are not accommodated under any circumstances.
These scenarios include:
Cancellation After Shipment: Unfortunately, we are unable to accept cancellations solely due to a change of mind regarding your order once it has been shipped.
Unavailability at the Delivery Location: We understand that sometimes unexpected situations arise, but we are unable to accommodate situations where the delivery location is inaccessible or unattended during the scheduled delivery.
Failure to Provide a Clear and Safe Area for Delivery:To ensure the safety and to prevent any damage to your products, it is crucial to have a clear and secure area ready for delivery. Failure to do so may result in complications.
Denial of Driver Access into Your Community:In order to fulfill deliveries efficiently, our drivers require access to your community or delivery location. Denying them access may lead to delays and additional expenses.
Shipment Inspection
Upon the receipt of your shipment, I want Floor® recommend to count all your items cross-referencing with the details outlined on your purchase receipt. Verify the type, quantity, and color of merchandise. Ensure materials are free from damage and not missing. In the event of damaged shipments or missing any product, refer to our damaged shipments policy for next steps.
International Shipments
At this time, I want Floor®exclusively offers shipping services to destinations within the United States. We regret to inform you that we do not facilitate shipments to any other locations.
Storage Policy
Please carefully review the following terms and conditions ("Terms" or "Agreement"), which pertain to pick-up orders, encompassing various aspects such as merchandise storage, handling, and the pickup process.
**IMPORTANT NOTICE:** Please pay close attention to the following terms as they have significant implications for your legal rights. These Terms incorporate a class action waiver, necessitating the resolution of all disputes on an individual basis, rather than through class or collective actions of any nature.
Courtesy Storage
We do not impose any storage fees as our standard practice involves shipping out your product immediately upon payment completion. Additionally, please note that we do not offer scheduled deliveries far in advance. Our aim is to ensure prompt and efficient service to meet your needs.
In Store Purchases
I Want Floor is committed to providing a seamless and efficient shopping experience for our customers. I Want Floor operates exclusively through our online platform, and we do not offer in-store purchases. All transactions must be completed through our official websitewww.iwantfloor.com
Customers can browse our products and place orders directly on our website. We do not process orders through any other channels.
Communications
By making use of our services, you provide your approval for I Want Floor® or its service providers to get in touch with you. Using the contact information that you have either provided to us or that we already have on file, we may get in touch with you through a variety of channels, such as through prerecorded calls, email, automatic telephone dialing systems, or text messaging. All of the information that will be conveyed to you through these emails will connect in some way to the progress, pickup, or delivery of your order. Please take into consideration that the main objective of these emails is to provide you with information.
Terms and Conditions:
Considering the numerous variables that can impact the shipping process, we strongly recommend refraining from scheduling your installer until you have received your entire order. Factors such as manufacturing lead times, weather conditions, fluctuations in supply and demand, and the time required for replacement shipments of damaged items are among the variables that may cause delays in your order.
Please understand that we cannot be held accountable for any inability to meet predetermined installation dates due to delivery-related issues. Delivery dates are estimates and, therefore, cannot be assured under any circumstances.
Lead times & Product Availability:
Please refrain from scheduling contractor work until you have received and inspected your products. I Want Floor® does not reimburse contractor or installer hours. For in-stock products, most orders typically arrive within 7 to 10 days. You will receive an email notification once your order has been picked up by the carrier. Due to the weight and fragile nature of our merchandise, we do not offer expedited shipping options.
Lead times can vary due to the demand for our products and the availability of third-party carriers. An estimated lead time may be provided at the time of purchase, but please be aware that fulfillment dates are approximations and are subject to change. To check the status of your order online, please visit the order status page on our website. Additionally, it's important to note that most products are available for pickup up in one of ours partners location as early as the next day.
Samples Orders:
If you require samples to evaluate the actual color firsthand, we do provide a mailing service. Please be aware that the delivery time is estimated and subject to the mailing company's schedule. Additionally, our samples come in a specific standard size. If you require a different size, please reach out to us via email at info@iwantfloor.com
Delivery:
Our carriers may reach out to you to coordinate your delivery services, which may involve providing updates through automated phone calls, emails, and/or text messages. Most products will be delivered on a wooden pallet, typically measuring 4' x 4' or larger. Please note that your items may arrive in multiple shipments. Our Standard Delivery service is CURBSIDE, meaning that your product will be brought close to the curb. Please be aware that Standard Delivery does not include delivery inside your garage, home, or around the back of your property. Depending on the driver's discretion, they may place the product as close to the jobsite as possible. It is your responsibility to promptly move the product from the curb to your home or jobsite.
If any of the following conditions apply to your delivery location, please contact Customer Care within 24 hours of placing your order by sending an email to info@iwantfloor.com:
– Your delivery destination is within an apartment complex or high-rise building.
– Your delivery location is on the 2nd floor or higher of a building, apartment, or condominium.
– Your location does not allow access for semi-trailers.
– Your location lacks a turnaround area for a semi-trailer.
– There are low-hanging power lines and/or trees in the vicinity.
Please be aware that we are unable to ship items to foreign countries.
It is your responsibility to inspect the condition and completeness of your shipment. Any discrepancies, such as damaged, missing, or incorrect products, must be reported within 24 hours of delivery by emailing info@iwantfloor.com. If you notice any discrepancies at the time of delivery, please ask the driver to make a note of them to expedite any claims. For more details, please refer to our Damages Policy.
Once the delivery is completed, it becomes your responsibility to safeguard the product. I Want Floor cannot be held responsible for any damages resulting from failure to move the product to a secure and appropriately climate-controlled area. Specifically, products like WOOD or LAMINATE should be moved indoors to prevent any damage from adverse weather conditions. It is recommended that you store the flooring material in the location where it will be installed, serving two purposes: allowing the flooring material to acclimate and reducing the need for multiple moves.
Damage Policy
I Want Floor® is committed to assisting you with any potential product damage claims. Upon the initial receipt of your shipment, please carefully inspect the pallet and packaging materials for any visible indications of damaged products. Make sure to document any damage or missing items on the Proof of Delivery (POD) provided by the driver.
For web orders, to initiate the claim process, please provide the following information:
- Inspect all products within the shipment.
- Proof of delivery receipt (Proof of Delivery/ BOL).
- Order Number.
- Phone Number.
- Pictures of the majority of damaged products (in JPEG or PDF format).
– Photo best practices: Wide shots of the entire damaged area, clear close-ups, and multiple angles.
- Specify the total number of damaged pieces/boxes.
**Please ensure you inspect your entire order, as we can only file one claim per order. **
Send the documentation info@iwantfloor.com. You will receive a call or email from I Want Floor® to confirm when we have received all the necessary information.
DO NOT DISCARD any of the damaged materials or packaging until advised to do so by I Want Floor®.
Under any circumstance, if you choose to refuse a shipment, I Want Floor® will assess and charge all applicable shipping fees as part of the return process. Email customer service at info@iwantfloor.com if you need assistance with that matter.